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#628
10.13.2008 In this issue: 1. Reflections 2. FYI 3. Confusion 4. Reviews . . . TYLER PERRY'S THE FAMILY THAT PREYS, etc. 5. TV alert 6. Two friends 7. Websites 8. Computer tip 9. Help wanting 10. A quote I like 11. Thought for the day 12. Advance planning department _________________________________________________________ 1. Reflections A. Cynthia, my beautiful bride, and I had the pleasure of being invited to my cousin Blanche's house to break the fast on Yom Kippur . . . it was great to get together with so many members of my family, especially since we won't get to see several of them for quite some time as a result of our upcoming move. B. On Saturday, we were invited by our longtime friend Lisa Gable for dinner at Sal De Forte's in Ewing Township, NJ . . . we were joined by Steve, Lisa's son, and Fern, her daughter-in-law. See below; that's Lisa in the middle, flanked by Cynthia and yours truly:  My haddock (a first for me!) was quite tasty . . . Cynthia liked her veal parmigiana . . . service by Angela Eulo was excellent . . . we got a kick out of how she described each dish . . . when asked about why she spoke so well of one choice, she replied, "I'm a garlic kind of girl." This was the first time we had been at this restaurant; it won't be the last. For more information, please click: http://www.SalDeFortestRistorante.com C. On Sunday, thanks to a very nice gift from my brother, we saw Savion Glover in BARE SOUNDZ at the NJPAC in Newark, NJ. Glover is a tap dancer extraordinaire . . . he amazed us with his dancing. He was joined by fellow hoofers Marshall Davis Jr. and Maurice Chestnut, and they were equally mesmerizing. D. CONGRATULATIONS to Jim Freeman, my talented colleague and friend at Bucks County Community College, who was chosen to present a paper at the upcoming Two Year College Association's Conference) in Atlantic City this coming weekend. ***** BLAINESWORLD BEST AWARD ***** This week, it goes to Joe Passerella--a plumber who heads his own company: J.P. Heating & Air Conditioning in Hamilton NJ (609.731.08619). To get our home ready, we have had to do a few things that were noted in the inspection report . . . Joe has bent over backwards to help us get some of this work done. In addition, his enthusiasm is contagious . . . and we also appreciate the help provided by Shane, his assistant. Back to Top _________________________________________________________ 2. FYI Look for ways to see your company or organization from the customer's perspective. Try out your customer experience. If you have retail locations where you will not be recognized, or call centers where your voice is not familiar, pose as a customer to see what your organization looks like from that vantage point. If you will be recognized, ask someone else to visit or call your company and have her describe the experience in detail. If your business takes orders and ships product, go ahead and place an order, receive the product, use it, break it, fix it--and see what the experience is like. SOURCE: WE: THE IDEAL CUSTOMER RELATIONSHIP (see also Section 4C) by Steve Yastrow FYI, part 2 * Jean in Pennsylvania on behalf of her son Dylan: Dylan is selling popcorn to support Cub Scout Pack 20, where he's now a Webelo. If you're interested, go to: http://www.orderpopcorn.com and enter Dylan's code TEQJZZC so he'll get credit for the sale. You can pay by credit card and have the popcorn shipped right to you! If you don't need snacks, you can choose to make a military donation and treats will be shipped to our troops. You can also order through Dylan if you prefer, and pay by cash or check, and we'll deliver your order in late November. Just call me at 267.994.3849. Thanks in advance! * Pam in North Carolina: That latest newsletter was one of your best. I have to say that despite the dismal economic situation, I can always rely on you to find something that sparks an idea. It makes me feel somehow more human as I connect with your network of readers, via your newsletter. Thanks for making me laugh and for providing all the brain food. I really appreciate it. * Pat in Pennsylvania: Are you sure you want to give up all these neat places to eat? Local restaurants seem to be a big part of your newsletter. I don't think there will be that many good restaurants in Asheville? MY TWO CENTS: I'll miss the places in NJ/Pennsylvania, but will keep checking them when I return several times this coming spring . . . that said, I've already seen that Asheville has many fine places to eat. * Debbie in Pennsylvania: What a beautiful tribute to Joan [Weiss]. Thank you. Weiss Hall . . . now that would be cool. Back to Top _________________________________________________________ 3. Confusion A couple took their children to a restaurant named the Captain’s Table. The youngest went to the bathroom but soon returned, confused and embarrassed. “Couldn't you find the way?” the father asked. “Oh, I found it,” he replied, legs crossed. “But I don't know if I'm a buccaneer or a wench.” Back to Top _________________________________________________________ 4. Reviews A. The more I think about TYLER PERRY'S THE FAMILY THAT PREYS, the more impressed I am becoming with Perry . . . he not only is one of the co-stars, but he also wrote and directed it--much like he has done in several of his other films (DADDY'S LITTLE GIRLS, WHY DID I GET MARRIED, etc.) . . . this is a drama about two very different families who are torn apart by both greed and scandal . . . Kathy Bates and Alfre Woodard are both excellent in the main roles, and Sanaa Lathan as one of Woodard's daughters continues her work as a most watchable actress . . . though FAMILY is very much a soap opera, it manages to catch your attention from the beginning and maintain it until the very end . . . rated PG-13. B. SEX AND THE CITY is now out in DVD format . . . my review from BLAINESWORLD #609 follows: If you were a fan of the TV show, you'll love SEX AND THE CITY: THE MOVIE . . . even those who never got to watch it when it was on HBO will like it . . . and surprise, surprise, guys will too (though they'll be a distinct minority if they see it in the theaters) . . . you'll quickly get involved in this tale of four attractive women who spend much of their life shopping and/or talking about sex . . . Sarah Jessica Parker, Kim Cattrall, Kristin Davis, and Cynthia Nixon reprise their roles from the original series, as does Chris Noth . . . all are excellent . . . Jennifer Hudson--fresh from her Oscar-winning performance in DREAMGIRLS--is also in the cast and is fine, but she doesn't really have enough to do . . . rated R. C. Think about the last time you ate out in a restaurant . . . if you can't remember what the waiter looks like five minutes later, you weren't engaged--something that needs to happen in order for businesses to connect with their customers. That is one of the many ideas I gained from reading Steve Yastrow's excellent book, WE: THE IDEAL CUSTOMER RELATIONSHIP (see also Section 2) . . . what's needed is for customers to think in terms of "we," as opposed to "us and them." This needs to be done by creating: * Encounters: interactions that improve your relationships [as opposed to] Transactions: interactions that often damage your relationship and, at best, have no effect on your relationship. Yastrow proceeds to give many real examples of ways to accomplishment this . . . one of my favorites involved the firm that cleans his clothes: * I have used the same dry cleaners for years. Jim Dandy Cleaners shows up, without fail, every Tuesday and Friday morning to drop off clean clothes and pick up a new load that needs cleaning. One Thursday night last summer I returned from a three-week trip out of the country, and I had to leave again Sunday night for the West Coast. On Friday morning, I stuck the dirty clothes in the blue Jim Dandy bag, and put the bag on the front porch. Later in the day I realized I'd want some of that clothing for my trip, but they weren't scheduled to be returned until Tuesday. I called Jim Dandy, and the owner's daughter answered the phone. I told her I needed some of the pieces of clothing they had for an upcoming business trip, and asked if it was possible for me to get them by Saturday afternoon. "I'll run in the back right now and see if I can find your clothes. They're in the group to be cleaned on Monday, but I'll bet I can find them. Let me know if you can't get here by five tomorrow when we close, because I can leave them at the store next door for you." Relief, I'll have my clothes. The next morning at about 8:30 I got a call from Jim Dandy. We're delivering your clothes in about an hour." Wow. Was this good customer service? Of course. But calling it "good customer service" sells it short. It was way beyond customer service. I truly believe that the people at Jim Dandy sincerely wanted me to have my clothes for my business trip. Wow! Wouldn't it be great if all businesses provided that type service? To start, consider this simple-sounding recommendation from the author: * As you initiate encounters with customers over the next week, choose to opt for the more immediate way to communicate. If you start to email a customer, stop and pick up the phone. In another situation, instead of calling a customer, go see her in person. If you read WE, you'll get many more such ideas that you can immediately implement to help your business grow. D. You hear about the guy's wife who went to a self-help group for compulsive talkers? It's called on and on and on. That's one of the hundreds of jokes (many of them groaners) I heard while listening to A FEW MORE PRETTY GOOD JOKES, put out by the folks at Prairie Home Companion. You'll find puns, one-liners, lightbulb jokes, chicken-crossing-the-road joke, ethnic jokes, political jokes, and many more . . . none are particularly offensive, nor are they dirty . . . yet they will put a smile on your face. The program, hosted by Garrison Keillor, has several performers and an outstanding array of musicians . . . the fact that it was taped before a live audience made it even more enjoyable. And before I forget: How do they circumcise a whale? They send down four skin divers. If you laughed or even grimaced, then A FEW MORE PRETTY GOOD JOKES is the collection for you. Back to Top _________________________________________________________ 5. TV alert A. CHOCOLATE NEWS debuts on Wednesday at 10:30 p.m. on COMEDY CENTRAL . . . because it stars David Alan Grier as a fake newsmagazine's anchor, methinks it will be funny. B. ICONOCLASTS begins its fourth season with billionaire Richard Branson exchanging stories with South African Nobel Peace Prize recipient Archbishop Desmond Tutu . . . Thursday at 10 p.m. on SUNDANCE. C. LIVING PROOF, notes TV GUIDE, stars "Harry Connick Jr. and Angie Harmon . . . [in] a dream cast in this beautiful account of one doctor's tireless efforts to develop a breast-cancer drug" . . . Saturday at 9 p.m. on LIFETIME. D. Florence Henderson, Donna Miles and Pam Grier star in LADIES OF THE HOUSE, a 2008 cable drama about three women who work on an extreme makeover for their church while working out some personal issues . . . Saturday at 9 p.m. on HALLMARK. Back to Top _________________________________________________________ 6. Two friends A woman asks her friend, “How was your blind date?” The friend replies, “Terrible! He showed up in a 1932 Rolls-Royce.” “What’s so terrible about that?” “He was the original owner.” Back to Top _________________________________________________________ 7. Websites A. For those looking for ideas and things to do when traveling, please click: http://www.Planeteye.com Doing so will enable you to discover destinations, plan trips and share your experiences with others . . . you'll also get to see some great photos that may even save you time and effort in the future; e.g., if use those at the website rather than shooting your own. B. In need of a laugh, please click: http://www.generatorland.com You'll find The Law Firm Name Generator, The Horoscope Generator, The Local Headline Generator, The Super Hero Generator, etc. . . . and even The Fantasy Team Name Generator, which recently gave me this possibility: Benchwarming Hungover Road Apples. C. BLAINESWORLD, the website, remains up and running . . . to view it, please click: http://www.blainesworld.net As many readers know, I enjoy speaking to various companies and organizations--and do this several times during the year . . . for more information about work that I do in this area, please click "Speaking" to the left of the above homepage. Keep in mind, too, that I'll be living in the Asheville, NC area after December 15 . . . so I'm now available there, as well as in both New Jersey and Pennsylvania (where I'll be visiting on a regular basis) from December to June, 2009 . . . and as always, I could travel to anywhere else to present . . . that's why they invented . . . the plane! Back to Top _________________________________________________________ 8. Computer tip If you're on a distribution list--e.g., for jokes--and want to make a response, don't automatically click "Reply All" . . . sometimes, all that's needed is a response to the person who sent you the original post . . . including everybody else just creates a lot of extra email that jams up mailboxes. Also, don't forget to use the bccc (blind carbon copy) option whenever possible . . . if you don't know what I'm talking about or don't know how to do this, please click: http://email.about.com/od/emailnetiquette/a/cc_and_bcc.htm Back to Top _________________________________________________________ 9. Help wanting According to the Internet (so it MUST be true), here are some things that hiring managers had to contend with when interviewing applicants: * The candidate answered his cell phone and asked the interviewer to leave her own office because it was a “private” conversation. * The applicant told the interviewer he wouldn't stay with the job long because he might get an inheritance if his uncle died—and the old man wasn't “looking too good.” * The candidate said she couldn't provide a writing sample because all her writing had been for the CIA and it was “classified.” * When the applicant was offered food, he declined, saying he didn't want to line his stomach with grease before going out drinking. * The candidate flushed the toilet while talking to the interviewer during a phone interview. Back to Top _________________________________________________________ 10. A quote I like Home is the place where, when you have to go there, they have to take you in.--Robert Frost (1874-1963), American poet and recipient of four Pulitzer Prizes Back to Top _________________________________________________________ 11. Thought for the day Be forewarned: The following piece is a bit on the longish side, but it is a "must" read, particularly if you followed the career of Randy Pausch and/or if you were--like me--a Joan Weiss fan. Shabbat Ha'Azinu The Last Lecture (a 10.9.2008 Yom Kippur sermon, delivered by Rabbi Eliott N. Perlstein*) I got an email the day after Rosh Hashanah, first thing Thursday morning. Eliott. Good morning and great sermons . . . so far! Great Sermons. . . . Let's see what happens on Yom Kippur. Since we were last together on Rosh Hashanah, the Phillies won the National League Eastern Division Championship. They are waiting for the Shofar Blowing before they play. but that is only on the east coast. A good sign. We had the one and only Vice-Presidential debate and another presidential debate, and I'm still with the same person . . . T. Boone Pickens and energy independence. This past spring someone was Hocking me a chinick. Do you know what that means: hock a chinick? It's a little like dreying my cup but not exactly. Literally, it means banging on a tea kettle. One way of saying No is saying, Stop hocking me a chinick already. All spring someone was hocking me to read a certain book. People are often recommending books that I wish I had time to read, and they mention it once and fartig . . . genug.They don't ask if I read it yet, am I going to read it. Well, I read this book. What motivated me most was not the hocking. People were reading this book and even more were talking about it all over. It became a sort of sensation. The book is The Last Lecture by Randy Pausch. Before Janie and I left for Israel, I bought a copy of The Last Lecture and brought it with us. The first time we went into a bookstore in Israel, I thought if this book is really so popular, it would have been translated into Hebrew and so I was prepared to walk over to the counter and ask for a book called something like Hahartzaah Haacharonah, and I expected to get a gazed look in return. Before I got to the counter, I saw the book right away on the shelf, there it was Hahartzaah Haacharonah . . . The Last Lecture in Hebrew. I bought it and needed no more hocking to sit down and read it. Why are people reading this book and watching the YouTube of the lecture itself and why are people talking about it so much? The author of the book, Randy Pausch, is diagnosed with a form of cancer that has a 95% mortality rate. I always prefer to talk in survival terms, but 5% doesn't sound any better. He was told that he had but a matter of months to live. So why are people reading this book and talking about it and blogging about it? This past year some one came into my study, sat down on the couch, looked straight at me and asked how do I die? What does one do when one is told that he/she has but a matter of months? We would understand someone who rolls over and cries themselves to death but that wasn't Randy Pausch. He has the personal energy within him to begin a whole new project while he is still alive There is something compelling a bout a man being told that his days are numbered and he lives life to the fullest. He is able to look death in the face and go on. Randy Pausch was a young man of 46 when he was told this terrible news. Randy and his wife Jai had different visions of what he should do or would do with the time he had. His wife Jai wanted him to spend more time with the kids, Dillon, Logan and Chloe ages six, four and eighteen months, so that they would have the most memories possible of their dad. Maybe that's what many moms would like their healthy husbands to do and we men, especially in America, find our worth so much in our work so we spend more time in the office, or wherever we work. Rabbi Harold Kushner makes the point in one of his many books: "Ask any man what matters most to him, and he will say family. Ask him where he spends most of his time,and he will say at work." Rabbi Kushner writes that he never heard anyone say on their death bed, "I wish I would have spent more time at work," but that's what we do when we're not on our death bed. We men work and now many women do too, and Rabbis are amongst the biggest offenders here. Maybe there's another way for us before it's too late. Randy had a different idea of how he would spend his days. One might say he decided to spend it working, but that wouldn't be totally fair. He reasoned that his children were so young that they probably would not really remember well the hours and days together though he did spend wonderful time with each child. Instead of purely playing with his young kids, Randy decided to write a legacy for them that they would read and see when they grew up and so be able to transmit to them his values and ideals and life lessons. He would create this living legacy for his children, yet transmit it to another group of people who meant so very much to him, his colleagues at Carnegie Mellon University where he was a respected and even loved professor of computer sciences. Randy writes, "We knew from the beginning none of this is a substitute for live parenting, but an engineer does not operate with perfect solutions but rather with the best that is possible to do within the framework of limited resources and this is exactly what I try to do with this lecture and with this book. That is all any of us can do. In our own imperfect world of limited resources, we can try to achieve the best possible solutions." In his lecture, he is filled with vitality and good humor and a great deal to say about life. He begins the lecture doing a number of one armed push ups, and he says that if anyone pities him, they should come up and do some push ups too. The basis of the book, to say the least, is sad. Not far into the book, I sat in Jerusalem and thought why in the world am I reading this? I have a few weeks away from the reality of my working year and this story takes me back to the most difficult of what I deal with, but I somehow could not put the book down. It wasn't because the book grabbed me like a great mystery can. I couldn't put it down because this man with a terminal diagnosis had a story to tell, and I had his book in my hand and I was committed to reading it. Very early on, I was struck in the introduction Randy writes "Every day I ride on my bike in the neighborhood. It is physical exercise that is positive for my health." I thought if a guy with a terminal illness can ride his bike every day and take time to take care of himself physically, I ought to read his book and see what he has to say about living. You and I ought to ride our bikes every day. We should surely be doing something for our physical well being each day. I hope I hear myself saying this. Actually, during each of these 53 long rides he talked on his cell phone, using a blue tooth with Jeffrey Zaslow who turned those conversations into this book, The Last Lecture. My apologies to Jeffrey Zaslow each time I quote from the book because my quotes are all translations from the Hebrew. I somehow left the original book in English in Israel. Someone in Israel is saying, "Wow look at this, they translated this book into English." The book The Last Lecture and the lecture itself turn out not to be sad at all. The book and the lecture are focused on living rather than dying. Actually, there had been a tradition at Carnegie Mellon of a retiring professor giving a Last Lecture. And so without any sadness, I want to ask you to think about writing right now your Last Lecture. Who is it for? What do you have to say? Do you have anything to say? Have you accumulated any wisdom, guidance, teachings that can enrich others. Randy Pausch talks about dreams he has fulfilled. Have you fulfilled any of your life dreams? Have you dared to dream? Are you dreaming still? Some of Professor Pausch's favorite lines are, "Experience is what you get when you didn't get what you wanted." One of the dreams he wanted never fulfilled was playing in the NFL, but he learned a lot from his old school Coach, Coach Graham. What life experiences do you have to transmit that can enrich others? Randy Pausch said, "Brick walls are there for us to show how badly we want something." When he applied to college, he had been put on the waiting list at Brown University. He says he was finally admitted because he kept badgering them. He kept hocking them a chinik until they couldn't take it anymore. He was accepted to all kinds of great Ph.D. programs but was rejected by Carnegie Mellon, but that's where he wanted to go and they finally let him in. He said, "Brick Walls are to keep other people out and are there for us to show how badly we want something." What brick walls have you met and scaled in life? How about having fun and enjoying life? How many pages in your book or minutes in your lecture could you fill with having fun? He talks about regrets: "It's not the things we do in life we regret. It is the things we do not do." Dr. Pausch spoke at Carnegie Mellon's graduation this past spring and told the graduates, "Find your passion and follow it. You will not find that passion in things or in money. Passion comes from the things that fuel you from the inside. Your passion will be grounded in people." In your lecture can you talk about things that fueled you in life that had their bases other than in things or money, the things that fuel you today and give you that personal energy? I want to tell you about my favorite chapter of the book. The chapter is entitled "The Man in the Convertible." Randy Pausch writes about how he arrived at his office one morning some months after his diagnosis, and he received a one paragraph email from a colleague by the name of Robbie Kozak at Carnegie Mellon. She writes about how the night before she was driving home and she saw a guy driving in a convertible, the music was playing and he was kind of tapping to the beat of the music. She was somehow drawn to drive closer to the car and saw the man had a smile. Somehow she saw the smile before she saw the face. This is Robbie's email to Randy: "Finally, the car turned and then I caught the face of the man in the car. Oh my G-d, she said to herself, It is Randy Pausch." Randy writes this sight amazed her. She knew that the diagnosis of the lethal form of cancer was not good news and with this, the image of his utter contentment touched her heart. At that moment, I was clearly in a great mood. Robbie wrote, "You are not able to imagine what you did for me in this one quick look. It reminded me the reason for living." The reason for living. I like to see people in convertibles. I always sense they're having fun. Whenever I see one of you in a convertible, I say "good for you." If I could get rid of my allergies, I would get one too. There is so much that gets in the way of us having fun. There is so much on our minds that weighs on us. My advice to you today is go out and get a convertible or whatever your own way will be for you to have some fun and enjoy life more. If a man who was living on borrowed time could be enjoying life, we can too. And so in your lecture, what will you say about having fun? Is it OK to be having fun in life? The psalmist says come before G-d in joy. G-d does not want to see us ungebloosen. Reb Nachman, the great Hasidic master teaches it is a great Mitzvah to be happy always.It's fine to have fun. In an interview Randy Pausch said, "I don't know how to not have fun. Right. I'm dying and I am having fun and I'm going to keep having fun every day I have left." How is that as a lesson for us who pray for a full year of life and more years yet to come? "I'm going to keep having fun every day I have left." Another great chapter is about never giving up. He new the reality and prepared for it even to the extent of moving from Pittsburgh to Virginia to be close to Jai's family and he never gave up hope. Maybe a miracle . . . until the very end. Sadly and yet proudly, we have had our own Randy Pausch in our synagogue this past year. Last December, Joan Weiss was told that after three good years, her cancer had come back with a vengeance and it was a matter of time. Joan was also a professor of business at Bucks County Community College. She had touched the lives of hundreds and thousands of young people not only in class but as an advisor to young people in an organization--Students In Free Enterprise. Joan's students competed in national and international competitions against mostly 4-year colleges and won more than once. Joan was also that uniquely special teacher that we never forget. Joan was given the poor prognosis in December, and she and Fred went to Disney World with their children and little grandson Darrien. They went to have fun and they did. Then she came back and went back to work because that's what Joan did and that's what gave her meaning. Then Joan and Fred went to Bermuda and Atlanta. She had never seen the Boston Pops but wanted to, so they did and went on a three week cruise to Italy, Spain and France in July and then she went back to work for the fall semester. Joan's approach was, The end is going to come but not today. Today was to live and be like Randy Pausch. Joan always had a sense of hope. Hope doesn't always come true but hope can sustain us today. Joan told me some months ago that she wanted to go back to Israel but just days before this new year began, Joan journeyed to the heavenly Jerusalem. Joan had a great passion in life. Her passion was not grounded in money. She showed she could be a real success in the business world but she chose instead to teach young people how to find success in the world of business and her passion was grounded in people. One of Joan's dearest friends told me that she thought she was Joan's best friend until she saw how many best friends Joan had. Randy Pausch never made it to the NFL, but he learned from coach Graham how to do a head fake and it served him well. At the very end of his one hour and sixteen minute lecture, Dr. Randy Pausch tells his audience that he's got a head fake. He says by the way all of this is not for you, it is for my children Dillon and Logan and Chloe. And so I also end with a head fake. I really don't want you to write your lecture. Don't write your last lecture or any lecture. Live it instead. Hear the Shofar sounded tonight, go out from here and begin to live it as long as we are given this great gift of life. But know that how you live is itself a lecture that others are following closely. Live it and have fun and so may you be sealed in the book of Life. Amen. Shabbat Shalom. * Reprinted with permission of Rabbi Eliott N. Perlstein, Ohev Shalom, Richboro, PA . . . for more information, please click: http://www.ohev.org Back to Top ________________________________________________________ 12. Advance planning department A. The Women's Center at Bucks County Community College celebrates its 6th anniversary with an event to mark Breast Cancer Awareness Month. On Thursday, October 16, the center marks Breast Cancer Awareness Day with a special forum from 11 a.m. to 3 p.m. Speakers, including Drs. Beth DuPree, Stacy Krisher and Catherine Carruthers, will discuss breast cancer screening and diagnosis, risk assessment and prevention, and how women can heal. Nutritionist Mary Chalich will discuss diet and the connection to breast cancer. The event takes place in rooms 202-203 of the Allied Health Building, located near the Hicks Art Center on the campus at 275 Swamp Road, Newtown. Admission is free but registration is required and space is limited. To register, contact Natalie Kaye at 215.968.8015. B. More than 3 million people help 20 million others on this annual day of volunteering, held in partnership with HandsOn Network. Join in Saturday, October 25. Find out more at: http://www.makeadifferenceday.com Back to Top _________________________________________________________ PS. Please join me in praying that we soon get our remaining soldiers back from Iraq and that peace resumes in Israel . . . also, make it a great week! ---------------------------------------------------------- SUBSCRIBE/UNSUBCRIBE INFORMATION To subscribe to this publication, please send an email to: bginbc@aol.com and put SUBSCRIBE in subject line . . . if you wish to unsubscribe, just send an email to same address and put UNSUBSCRIBE in subject line. |
